FAQ 2025
General Questions
What are CustomFeet Insoles?
CustomFeet Insoles are 3D-printed, fully customizable orthotic insoles designed to provide optimal support, comfort, and pain relief. They are tailored to your unique foot shape and specific needs, whether for everyday wear, sports, work, or medical conditions.
How do CustomFeet Insoles work?
Our insoles are designed based on your foot impressions and preferences. We use advanced 3D printing technology to create insoles with personalized arch support, heel cushioning, and material firmness to ensure maximum comfort and relief.
Who can benefit from CustomFeet Insoles?
Anyone experiencing foot discomfort, arch pain, plantar fasciitis, heel pain, or other lower-body alignment issues can benefit. Our insoles are also ideal for athletes, professionals who stand for long hours, and individuals seeking enhanced comfort in their shoes.
How are your insoles different from store-bought inserts?
Unlike generic store-bought inserts, our insoles are custom-designed to fit your exact foot shape and support needs. They provide better alignment, enhanced comfort, and longer-lasting durability compared to off-the-shelf alternatives.
Ordering & Customization
How do I order my custom insoles?
Ordering is simple:
- Choose your insole type based on your lifestyle or condition.
- We send you a foam mold to capture your foot.
- We will create and ship your custom 3D-printed insoles to your doorstep.
Can I customize the firmness and support of my insoles?
Yes! We offer different levels of arch and heel support, as well as varying firmness options to match your specific comfort and performance needs.
How long does it take to receive my custom insoles?
Typically, it takes about 10–14 business days from order placement to delivery. Each pair is carefully crafted to ensure the best fit and support.
Do you offer insoles for specific conditions like plantar fasciitis or flat feet?
Yes, we design insoles to address conditions such as plantar fasciitis, flat feet, high arches, and overpronation. Just specify your condition during the order process, and we'll craft insoles tailored to your needs.
Shipping & Returns
Do you offer free shipping?
Yes, we provide free standard shipping on all orders within the U.S.
What is your return policy?
We offer a 30-day risk-free trial. If you’re not completely satisfied with your insoles, we’ll work with you to adjust them or offer a full refund.
Do you offer international shipping?
Currently, we ship within the U.S., but we are working on expanding internationally soon.
Care & Maintenance
How long do CustomFeet Insoles last?
Our insoles are built to last 12–24 months depending on usage. Athletes and those who use them heavily may require replacements sooner.
How do I clean my insoles?
To clean your insoles, gently wipe them with a damp cloth and mild soap. Do not submerge them in water or put them in the washing machine.
Insurance & Payment
Are CustomFeet Insoles covered by insurance?
Some insurance plans may cover custom orthotics. We recommend checking with your provider. We can provide documentation upon request.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and HSA/FSA cards.