Not to worry, our satisfaction-guaranteed policy means you can either request a redo or get a full refund, no questions asked and no supporting proof required. We try to make this process as worry free and hassle free as possible but one thing to take into consideration is that in some cases, the impression is slightly off and requires that we make it again. Your comfort and satisfaction is our top priority, which is why we're willing to adjust your custom orthotics as many times as needed until they fit you perfectly.